Shipping & Returns/Payments:
Only credit cards from US card holders will be processed. All international orders must be completed with Paypal.
All orders within the United States ship USPS or UPS. Estimated shipping times are between 2-7 days via USPS or 3 to 10 days via UPS Ground. All international orders are shipped via USPS Express Mail (EMS) and take 6-10 business days. Customs delays sometimes occur and are out of our control. Expected shipping times are not guaranteed. We do everything within our control to expedite every order. Orders via Free Shipping promotion will ship via USPS or UPS Ground. Estimated delivery timelines are 3-10 business days to U.S. addresses.
Should you prefer an expedited shipping method, use the Contact Us link to submit your request. We are able to accommodate most requests. Please note that the customer will be responsible for all expedited shipping costs.
Orders submitted prior to 1:00 PM PST Monday through Friday will be shipped the same day in most cases. On few occasions, the order may be shipped on the following business day. In the rare instance in which shipment of your order is delayed beyond three business days from the date of purchase, MOYA Brand will notify you at the e-mail address provided and option of a full refund can be granted.
**Note** All international customers are responsible for any and all fees (customs and duties) of their country of residence. Each country has their own import fees depending on the material and or product. MOYA is NOT responsible for any import fees, nor are we aware of the fees that each country imposes.
Returns & Exchanges:
Refunds are granted upon successful receipt of the returned items, less shipping charges. MOYA Brand reserves the right to deduct a 12% restocking fee. If the refunded item was purchased via a Free Shipping promotion, the shipping charge will be deducted from the refunded purchase price. Customers wishing to return or exchange the product must notify MOYA Brand within 48 hours of receiving the product. Refunded will be conducted via Check to the customer name on file. Customer has 21 days to return any item to us for full refund or exchange as long as the item is in original packaging, unused and unwashed, free of any debris.
In the event you have issues with your purchase, please notify us immediately of the issue. Do not attempt to repair, resew or alter the product. MOYA Brand is not liable for any alterations that are made on a defective item.
Product must me in original packaging, un-worn, un-washed and un-used, free of lint and other fibers, including pet hair. Please note that MOYA Brand reserves the right to reject returns and exchanges if the item has been worn, washed, damaged or containing various fibers. Customers are responsible for all shipping charges in the case or returns or exchanges, unless the order was fulfilled incorrectly.
Customers wishing to exchange a product for an alternate size or color of equal value must first Contact Us to obtain a Return Authorization number. The replacement item will only be shipped after successful receipt of the exchange. The customer is responsible for shipping charges for the replacement product, and MOYA Brand reserves the right to charge a 10% restocking fee if the packaging on the exchanged is damaged.
Items purchased on E-bay, Amazon or any other discount sites are NOT covered under Returns or Exchanges.
If you are returning a non-faulty item, then the cost of returning the item to us is your responsibility. Please note
the item is your responsibility until it reaches us; for your own protection, we recommend that you send the
package using a delivery service that insures you for the value of the goods. We cannot refund return items lost
in the post.
Please Note: A tracking number must be provided for all returns and exchanges being shipped back to MOYA Brand.
The return must be received within 10 business days of authorization from a MOYA representative before being voided.